HELP CENTER

Frequently Asked Questions

Everything you need to know about ordering, quotes, delivery and working with SaaBrown. Can’t find your answer? Reach out and our team will be glad to help.

Ordering & Quotes

How do I place an order with SaaBrown?
Browse our catalog, add the items you need to your quote cart, and submit a quote request — no account or online payment required. Our team then follows up by phone, WhatsApp or email to confirm pricing, availability and delivery before anything is finalized.
Is submitting a quote request the same as buying?
No. A quote request is a non-binding enquiry, not a purchase order. It simply tells us what you're interested in so we can prepare accurate pricing. An order is only confirmed once you and our team agree on price, quantity and terms.
Do I need an account to request a quote?
Not at all. The whole catalog and quote-request process works without signing up or logging in. Just add items to your quote cart and send your details — we'll take it from there.
How quickly will I hear back after requesting a quote?
Our team aims to respond to every quote request within one business day. For urgent needs, reaching out on WhatsApp is usually the fastest way to get a response.

Products & Availability

Why don't you show prices on the website?
Fastener pricing depends on size, grade, finish and quantity, and larger orders get better rates. Rather than show a figure that may not fit your order, our team quotes you directly once we see what you need, along with current stock and lead times.
What kinds of products do you supply?
We supply fasteners (bolts, nuts, screws, washers and threaded rods), construction fixings (anchors, expansion bolts, wall plugs and clamps) and general hardware such as shackles, wire rope, chain, thimbles, turnbuckles and tensioners — sourced from reputable manufacturers.
Can you source a product that isn't listed on the site?
Yes. The catalog shows our common lines, but our supply network is much wider. If you need something you don't see, send us the details in a quote request or on WhatsApp and we'll do our best to source it.
Do you supply in both metric and imperial sizes?
We stock a full range of metric fasteners and can source imperial sizes on request. If you're unsure which standard your project needs, our team is happy to help you confirm.

Delivery & Payment

Do you deliver across Ghana?
Yes. We offer nationwide delivery across Ghana, supporting projects of all sizes from our base in Accra. Delivery timelines and costs are confirmed together with your quote.
How does payment work?
Payment is arranged offline, directly with our team, once your order is confirmed. The website never collects card or payment details — it's purely a catalog and quote-request tool.
Can I collect my order in person?
Absolutely. You're welcome to collect from our location at 2 Amoonakwa Rd, Timber Market, Accra. Let us know your preference when we confirm your quote and we'll have everything ready.

Bulk & BOQ Orders

Can you handle large or bulk orders?
Yes — bulk supply is one of our core strengths. Use the Bulk Quote page to send your requirements, and our team will prepare competitive pricing tailored to your volumes.
I have a Bill of Quantities (BOQ). Can you price it?
Definitely. On the Bulk Quote page you can attach a BOQ, material list, drawings or photos, and we'll respond with itemized pricing and availability for the full list.
What file types can I upload with a bulk request?
You can attach common document and image formats such as PDF, Word, Excel, DWG and standard image files. Just make sure the file is readable and that you have the right to share its contents.

About SaaBrown

Who is SaaBrown?
SaaBrown (Saabrown Limited) is a Ghanaian importer, exporter and supplier of quality hardware, industrial fasteners and construction materials. Founded in 2005 and based in Accra, we've supplied more than 200 companies across construction, engineering, manufacturing and mining.
Which industries do you serve?
We support contractors, construction firms, manufacturing companies, engineering organizations, mining operations and many other businesses that depend on dependable hardware and reliable supply.
How can I get in touch with your team?
You can reach us by phone, email or WhatsApp — all our contact details are in the site footer. WhatsApp is usually the quickest way to get a fast, direct response.

Delivery & Payment

Do you deliver, and where?
Yes — we deliver nationwide across Ghana. Delivery time and cost depend on your location and order size, and our team confirms both when we send your quote. You're also welcome to collect from our shop in Accra — just choose Pickup when sending your quote.
What payment options do you accept?
Payment options, including Mobile Money, are arranged together with your quote — just let us know what's most convenient and our team will confirm the details.
What if an item arrives incorrect or faulty?
Contact us promptly and we'll put it right. The fastest way to reach us is WhatsApp, and our phone and email are in the footer.